Frequently Asked Questions
Storage and Office FAQs
Find answers to common questions about self-storage, wine storage, cold room storage, serviced offices, rental terms, access, payments and more.
General
General information about EBC Lifestyle Hub and our services.
We offer A/C and Non-A/C self-storage, wine storage, cold room storage, serviced offices, fitted offices, shop space and event space. You can also view all services here.
We are located at 50 Tagore Lane, Singapore 787494. Visit our contact page for directions and enquiry details.
Yes. Contact our team to arrange a viewing before confirming your storage unit, office or commercial space.
Parking is available on-site. Contact our team if you need information about parking or loading arrangements before your visit.
Contact us with the type of space and approximate size you need. Our team will check the latest availability and provide a quotation.
Self-Storage
Questions about our A/C and Non-A/C self-storage units.
We offer different self-storage unit sizes, subject to current availability. Tell us what you plan to store and our team can recommend a suitable option.
A/C self-storage is generally more suitable for items that may be affected by heat and humidity. Non-A/C storage may suit durable items that do not require an air-conditioned environment.
Yes. Self-storage customers can access their storage units 24 hours a day, 7 days a week during the rental period, subject to the applicable access terms.
Self-storage may be used for personal belongings, household items, furniture, documents, business inventory and other permitted items.
Dangerous, illegal, flammable, explosive, hazardous or prohibited items must not be stored. Contact our team before moving in if you are unsure whether an item is suitable.
No. We do not provide moving or transportation services. Customers may arrange their own mover, courier or transport company when moving items into or out of the facility.
Free boxes may be provided with selected self-storage rentals, subject to the applicable rental package or promotion. Please check with our team for the current entitlement.
Yes. You may request a different unit size during your rental, subject to current availability and applicable rental terms.
Yes. Our self-storage units may be used for business stock, equipment, documents and other permitted business items.
Wine Storage
Information about storing your wine collection with us.
We offer wine lockers and wine storage units, subject to current availability.
A/C self-storage is generally more suitable for items that may be affected by heat and humidity. Non-A/C storage may suit durable items that do not require an air-conditioned environment.
The suitable option depends on the size of your wine collection. Let us know approximately how many cases you plan to store and our team can recommend an available option.
Yes. Our wine storage is maintained in a controlled environment designed for wine storage.
Yes. Wine storage customers can access their storage space 24/7 during the rental period.
Yes. You may request a larger wine storage option if your collection grows, subject to current availability.
No. We do not provide wine collection, moving or transportation services. Customers may arrange their own suitable transport provider.
Cold Room Storage
Questions about chilled and frozen storage for businesses.
Cold room storage may be suitable for chilled and frozen items that require a controlled low-temperature environment. Contact our team to confirm whether your goods are suitable.
Our cold rooms can support temperatures as low as -20°C, depending on the selected space and storage requirements.
Cold room storage is available from approximately 200 sqft, subject to current availability. Contact our team for the latest available unit sizes.
Yes. Our cold room storage is suitable for businesses requiring dedicated space for chilled or frozen products.
No. Customers are responsible for arranging their own manpower, transportation and goods handling.
The minimum rental period for cold room storage is generally 1 year. Contact our team for the applicable terms for the available unit.
Pricing depends on the selected unit, space size and rental terms. Contact our team for the latest availability and quotation.
Office Space
Information about our serviced and fitted office spaces.
Serviced offices are prepared for business use with selected furnishings and included or shared facilities. Features vary by unit, so contact our team to confirm what is included in the available office.
A serviced office is generally prepared for immediate business use with selected facilities included. A fitted office provides an existing office setup but may require the tenant to arrange its own furniture and operations.
Office sizes vary depending on current availability. Tell us approximately how many people will use the office and our team can recommend a suitable space.
Yes. Contact our team to arrange a viewing of the currently available serviced or fitted office spaces.
Yes. Office upgrades may be possible depending on the units available at the time of your request.
Parking is available on-site. Please contact our team for the latest parking arrangements and applicable charges.
Moving & Access
Useful information about moving items into and out of the facility.
Yes. Customers are responsible for arranging their own mover, courier or transportation if moving assistance is required.
Your appointed mover or courier may assist with move-in or move-out, subject to the applicable facility access arrangements.
Please contact our team in advance if you intend to arrange a delivery so that we can advise you on the applicable access and delivery arrangements.
Move-in can begin once the required rental documentation, payment and access arrangements have been completed.
Rental & Payment
Common questions about rental terms, deposits and payments.
Contact our team with your requirements, receive a quotation, arrange a viewing if needed, select your space and complete the required rental documents and payment. You can also visit our How It Works page.
Rental duration depends on the selected service and available unit. Contact our team to check the applicable minimum rental period.
We accept PayNow, bank transfer, credit or debit card, cash, AXS, and NETS. Contact our team if you require the latest payment instructions.
Yes. A 2-month security deposit is generally required. The applicable amount will be stated in your quotation or rental agreement.
Yes. You may request a different storage unit or office size during your rental, subject to current availability and applicable rental terms.
Contact our team before the end of your rental period if you wish to renew. Renewal terms will be confirmed based on your existing agreement and applicable rates.
Move-out and termination requirements are stated in your rental agreement. Please contact our team before the required notice period so we can guide you through the next steps.
The required notice period depends on your rental agreement. Please refer to your agreement or contact our team before arranging your move-out.
Promotions may be available for selected storage or rental services from time to time. Visit our Promotions page or contact our team for the latest offers and terms.
Still Have a Question?
Contact our team to check availability, pricing or a suitable storage or office space for your needs.