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FAQs


EBC STORAGE QUICK GUIDE

GENERAL

Is EBC Storage suitable for me?

We’ve been providing storage solutions for Singaporeans for more than 10 years. Many individuals and companies use us for various reasons, whether it is to keep their personal items safe or as a physical inventory storage.

What are your hours of operation?

Storages are accessible 24/7, any time of the day.

Office operating hours are 9am to 6pm from Monday to Friday, closed on Saturday, Sunday and public holiday.

Where are you located?

We are located at 50 Tagore Lane S(787494) .

How do I know which storage is suitable for me?

We have many different storage solutions for various purposes. To help you decide on the best one, get in touch with us today to get a quote.

SECURITY

How secure is your storage facility?

Our self-storage facility is monitored round-the-clock by CCTV. All events are also digitally recorded.

Can I visit your storage facility before signing up?

We are more than happy to give you a tour of our facility. Contact us here.

Who will have access to my storage?

You and only you! Your self-storage unit comes with a personal access code or access card that you will safekeep yourself.

PRICING

Do you offer short-term rental of storage space?

Yes, we do! We offer both long-term and short-term lease for all our storage spaces.

What payment options are available?

Cash, Credit/debit card, iBanking, Cheque & AXS Machine. We accept both credit and debit cards.

How does the billing cycle work?

We require upfront payment for storage units.

What if I need to terminate my lease?

You are required to provide us with at least 14 days prior in advance prior to the expiry of your plan. It is advisable that you get in touch with us as soon as possible with your cancellation notice.

EBC STORAGE

WINE STORAGE

What’s so special about your wine storage?

We offer both wine cellar and storage space. Our storage facility is climate-controlled in terms of temperature and humidity to keep your wine in perfect condition. We even have wine-tasting rooms on-site so you can enjoy a glass or two when you are here!

What sizes are available? How do I estimate which storage to use?

We have two options: Storage or walk-in cellar. To find out which is suitable for you, get in touch with us here.

Will my wine be safe in your storage?

Absolutely. Aside from the temperature and humidity remaining constant in storage, our facility is also monitored round-the-clock by CCTV and also security team.

Can I access my storage anytime?

Yes. Your storage unit comes with a personal access code or access card that you can use to access your collection anytime you want.

SELF-STORAGE

How does it work?

Simple! First, use our size estimator to gauge the size and type of storage you want. Then, get in touch with us here to get a quote.

Is there a limit to how much I can store?

We definitely do not recommend that you pack your storage unit to the brim as this may affect the condition of your belongings. Use our size estimator to gauge how much you can pack. In any case, you can always opt for a second unit!

How do I determine which storage is suitable for my items?

Drop us a message here detailing what you would like to store and we will offer you our recommendation.

Should I go for the air-conditioning storage or the non air-conditioning option?

We highly recommend our air-conditioning self-storage unit for fragile items and prized possessions like art, photography equipment, antiques, or anything that you value.

Non air-conditioning storage are more for items that are not easily perishable or affected by mold and mildew like furniture, toys, and sporting equipment.


COLD ROOM STORAGE

What types of items can I store in the cold room storage?

Our cold room storage is ideal for temperature-sensitive items such as food products, beverages, floral arrangements, and other perishable goods. If you’re unsure whether your items are suitable for storage, feel free to contact us for clarification.

What is the temperature range of your cold room storage?

Our cold room storage is maintained at a consistent temperature range suitable for preserving perishable goods. Please reach out to us for specific temperature settings based on your storage needs.

Is your cold room storage accessible 24/7?

Yes, our cold room storage is accessible 24/7, allowing you to retrieve or store your goods at any time. We provide secure access to ensure convenience and peace of mind for our customers.

How do I rent a cold room storage unit, and what are the costs?

Renting a cold room storage unit is simple! Just contact us to discuss your storage needs, and we’ll help you find the right solution. Pricing depends on the unit size and duration of rental—reach out to us for a customized quote.