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EBC Lifestyle Hub

Privacy Policy

This Privacy Policy explains how EBC Lifestyle Hub Pte. Ltd. ("EBC Storage", "we", "our" or "us") collects, uses, discloses, protects and retains personal data when you use our website, contact us or enquire about our services.

Last updated: 5 August 2026

1. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected by EBC Lifestyle Hub through this website, enquiry forms, telephone calls, email, WhatsApp, site viewings and other communications relating to our storage, office, warehouse, cold room and space rental services.

“Personal data” means data, whether true or not, about an individual who can be identified from that data alone or together with other information to which we have or are likely to have access.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

  • Your name and company name.
  • Your telephone number, email address and contact details.
  • Details contained in your enquiry, quotation request or message.
  • Information relating to a requested viewing, rental or service.
  • Correspondence and records of communications with us.
  • Technical information such as your IP address, browser type, device type, referring page, pages visited and approximate location.
  • Cookie identifiers, advertising identifiers and analytics data, where applicable.

Please do not submit personal data about another person unless you are authorized to do so.

3. How We Collect Personal Data

We may collect personal data when you:

  • Submit a website form or request a quotation.
  • Contact us by phone, email, WhatsApp or social media.
  • Arrange or attend a site viewing.
  • Enter into, renew or discuss a rental or service arrangement.
  • Visit or interact with our website and advertisements.
  • Provide information to our staff or authorized service providers.

We may also receive information from publicly available sources, referral partners, property listing platforms or advertising platforms where permitted by law.

4. How We Use Personal Data

We may collect, use or disclose personal data for purposes including:

  • Responding to enquiries and communicating with you.
  • Providing information about availability, pricing and promotions.
  • Preparing quotations and arranging site viewings.
  • Processing, administering or supporting a rental or service.
  • Verifying identity and maintaining business records.
  • Providing customer service and handling feedback or complaints.
  • Improving our website, services, advertising and user experience.
  • Measuring website traffic, enquiries and advertising performance.
  • Preventing fraud, misuse, security incidents or unlawful activity.
  • Complying with legal, regulatory, accounting and audit requirements.
  • Establishing, exercising or defending legal rights.

We will not use personal data for a materially different purpose without notifying you and obtaining consent where required.

5. Consent and Withdrawal of Consent

Where consent is required, we will notify you of the purposes for which your personal data is being collected, used or disclosed. By voluntarily providing your personal data and proceeding with your enquiry or request, you consent to its collection, use and disclosure for the notified purposes, subject to applicable law.

You may withdraw consent by contacting us using the details below. Please give reasonable notice. We will inform you of the likely consequences of withdrawal where appropriate. Withdrawal will not affect processing already carried out lawfully before we receive and process your request.

Depending on the nature of your request, withdrawing consent may mean that we cannot continue responding to an enquiry or providing certain services.

6. Disclosure of Personal Data

We do not sell your personal data. We may disclose personal data where reasonably necessary to:

  • Our employees, related entities and authorized representatives who need the information to perform their duties.
  • Website hosting, IT, cloud storage, security, analytics, advertising, communications and professional service providers.
  • Property listing, enquiry management or messaging platforms used to receive or manage your enquiry.
  • Government authorities, regulators, law enforcement agencies, courts or advisers where required or permitted by law.
  • A buyer, successor or adviser in connection with a proposed or actual business transaction, subject to appropriate safeguards.

Service providers are expected to process personal data only for the relevant service and to apply appropriate protection.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage and similar technologies to operate the website, remember preferences, understand website usage and measure advertising performance.

Types of technologies we may use

  • Essential technologies: required for website functions, security and form operation.
  • Analytics technologies: used to understand visits, traffic sources and page performance, for example Google Analytics.
  • Advertising technologies: used to measure advertising and, where enabled, support remarketing or audience measurement, for example Google Ads or Meta technologies.
  • Third-party content: services such as Google Maps, embedded videos or WhatsApp links may receive technical information when you interact with them.

Where non-essential technologies collect or use personal data, we will obtain consent where required. You may manage non-essential cookies through our cookie notice or your browser settings. Blocking some technologies may affect website functionality.

Further details should be set out in our separate Cookie Policy.

8. Transfer of Personal Data Outside Singapore

Some technology and service providers may process or store data outside Singapore. Where personal data is transferred overseas, we will take appropriate steps to ensure that it receives a standard of protection comparable to that required under Singapore's Personal Data Protection Act, where applicable.

9. Protection of Personal Data

We take reasonable administrative, physical and technical measures to protect personal data in our possession or under our control against unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no internet transmission or storage system can be guaranteed to be completely secure. You should use caution when sending sensitive information electronically.

10. Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary for the purposes for which it was collected, for legitimate business or legal purposes, or as required by applicable law.

When retention is no longer necessary, we will cease retaining the personal data or remove the means by which it can be associated with particular individuals, where reasonably practicable.

11. Access and Correction Requests

Subject to applicable exceptions under Singapore law, you may request:

  • Access to personal data about you that is in our possession or under our control and information about how it has been used or disclosed within the applicable period.
  • Correction of an error or omission in your personal data.

Please send your request to our Data Protection Contact using the details below. We may ask for information to verify your identity and clarify the scope of the request. A reasonable fee may apply to an access request where permitted, and we will inform you of the estimated fee before processing it.

12. Third-Party Websites and Services

Our website may contain links to external websites and services, including Google, Meta, WhatsApp, property listing platforms and social media sites. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices or content of third-party websites.

13. Children's Personal Data

Our services and website are intended for adults and business users. We do not knowingly seek to collect personal data from children without appropriate authorization. Please contact us if you believe that a child has provided personal data to us inappropriately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services or legal requirements. The revised version will be posted on this page with an updated date. Your continued use of the website after an update is subject to the revised policy.

15. Contact Us

For questions, feedback, withdrawal of consent, or access and correction requests concerning personal data, please contact:

Data Protection Contact

EBC Lifestyle Hub Pte. Ltd.


50 Tagore Lane, Singapore 787494.


Telephone : +65 6511 2929

WhatsApp: +65 8028 2531

Email: enquiry@ebclifestylehub.com

Website: Contact Us